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Why choose between scaling your SMS program and keeping it personal? You can have both with ZEPIC. Create connections with two-way messaging and protect your margins by bringing your own provider.
Trusted by 1000+ marketers across the globe
Your providers. Your numbers. Your rules.
From first hello to lifelong loyalty, send the right message at every stage of the customer journey.
Turn sign-ups into lasting relationships.
Fast, secure account verification
Bring shoppers back before they forget.
Always keep customers informed
Reconnect before they churn.
Reward customers for coming back.
Answer customer queries and increase trust.
Never let customers miss a trip.
Switching SMS platforms doesn't have to mean starting over. Bring your own provider, mix providers across regions, and manage it all from one modern platform.
Book a DemoSMS marketing automation lets businesses send text messages triggered by customer behavior, like a welcome text after signup or a reminder after an abandoned cart, without manual sending. ZEPIC automates these workflows while keeping every message tied to real customer data through Customer 360.
BYOP lets you connect an SMS provider you already use, like Twilio or Infobip, directly to ZEPIC. You don’t have to worry about migrating to a different provider.
Yes. ZEPIC supports connecting multiple providers at the same time, so you're not forced to consolidate vendors you already trust and manage.
SMS is text-only, while MMS supports images, GIFs, and richer media. Most day-to-day automation, like order updates or reminders, runs on SMS, while MMS is used when visuals add value, like showing a product.
Yes, when set up correctly. Compliant SMS automation requires clear opt-in consent, an easy opt-out option (like "Reply STOP"), and accurate records of consent. ZEPIC is built to support these requirements across regions with different compliance rules.
Yes. Personalization at scale relies on connecting customer data (past purchases, location, preferences) to your messaging, rather than sending the same text to everyone. ZEPIC's Customer 360 keeps this data in one place so every automated message can reflect who the customer actually is.
Most regulations require express consent before sending marketing texts, meaning the customer has clearly agreed to receive messages from your business, not just handed over their number for another purpose. This is typically collected through a checkbox at checkout, a keyword opt-in (like texting "JOIN" to a number), or a signup form that clearly states what they're subscribing to. ZEPIC logs consent automatically so you have a clear record if it's ever questioned.
Not all SMS campaigns support two-way messaging. Two-way SMS requires a sender that can receive incoming messages, such as a supported phone number or short code. Alphanumeric sender IDs (such as "ABC-1" or "J-3456-T") are designed for one-way messaging and cannot receive customer replies. Two-way SMS availability can also vary by provider, number type, country, and local regulations.
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