Winning customer loyalty today requires more than quality service; it demands personalized, memorable experiences built on deep insights that aren't readily available from your existing tech stack.
Despite an abundance of tools, no single solution can help reveal these crucial insights for your business. You either have incomplete and outdated data, you do not have the necessary authorization to access the data, or your CRM and marketing automation tools provide only a partial view of the data that you actually want.
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ZEPIC is a truly unified customer platform that revolutionizes the customer experience technology landscape. It is built on a bedrock of detailed customer profiles and gives you a complete picture of your customer’s journey, from initial engagement to steadfast loyalty.
With ZEPIC, users have the flexibility to mold their customer and business data to fit their unique needs, enabling them to create hyper-personalized, delightful customer experiences in real time.
Dive deep and engage effectively with your customers like never before.
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While CRMs are designed to manage your sales processes and pipelines, and marketing automation tools are great for campaign execution, each operates with a distinct data model.
ZEPIC distinguishes itself by aggregating data from not just these systems but also from other tools in your tech stack like ERP, billing software, etc., and consolidating insights to deliver a true 360-degree view of your customers.
ZEPIC integrates with multiple applications and ingests customer and business data from various sources. This extensive canvas of data enables analysis to give insights that other platforms are not able to provide. Data warehouses are next best but these are for data analysts, not customer facing teams.
At ZEPIC, we prioritize the security and privacy of your data above all else. Our commitment to compliance with regulations like GDPR and CCPA ensures that your data is handled with the utmost care and protection.
Additionally, we adhere to industry standards such as SOC2, ISO 27001, and ISO 27701 to guarantee the highest level of security for your information. With features like SAML Single Sign-On (SSO), we provide enhanced security measures for enterprise-level protection. Rest assured, your data is in safe hands with ZEPIC.
ZEPIC can significantly boost your eCommerce brand's engagement and efficiency through:
→ Personalized Marketing Campaigns: Leverage customer insights to create tailored email, and WhatsApp campaigns, enhancing engagement and conversions.
→ Customer Segmentation: Segment customers based on behavior and preferences for more targeted communication and offers.
→ Abandoned Cart Recovery: Use automated workflows to remind customers about their abandoned carts, recovering lost sales.
→ Multi-Channel Integration: Manage customer interactions across multiple platforms from a single place, ensuring a unified customer experience.
This is just the start. ZEPIC has much more to offer that will help your eCommerce business. Reach us at sales@zepic.com, and we'll create a demo tailored to your specific needs.
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