Use cases hub

Loyalty Program Invite

Increase loyalty program enrollment by inviting qualified users to join and showcasing the points and rewards they could earn.

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Loyalty Program Invite

What are Loyalty Program Invite Campaigns?

Loyalty Program Invite Campaigns target high-value or repeat buyers who haven’t yet joined your loyalty program. By showing them the rewards they’ve missed out on, these campaigns tease the benefits of membership and drive sign-ups. It’s a powerful way to turn frequent shoppers into engaged members who buy more often and stay longer.

Why Loyalty Program Invites Matter

Challenges

Many high-intent customers buy frequently but never join loyalty programs, leaving retention opportunities untapped. Without a push, they may not realize the benefits they’re missing.

Opportunities

By proactively inviting these shoppers — and highlighting the perks they "could have earned" — brands convert them into members. Once enrolled, they’re more likely to return, redeem, and deepen engagement.

Outcomes

Higher Loyalty Program Enrollment

Increased Customer Lifetime Value

Better Customer Data Collection

Who is it for?

Audience

High-intent non-members after 2+ purchases or high spend who qualify for loyalty programs based on past purchase value or count, excluding customers already enrolled in loyalty programs.

Exclusions

Current loyalty program members, users who have declined program invitations recently, or customers who have opted out of loyalty communications.

How it Plays Out

A sample sequence for this use case.

day
0

You've earned it — now unlock more! Join our loyalty program and turn your purchases into rewards → [CTA]

day
3

You could've earned [X] points! Join our loyalty program today → [Link]

day
7

Don't miss out on rewards - join our loyalty program and start earning → [Join Now]

day
14

Final invitation: Turn your purchases into points and perks → [Start Earning]

Best Practices

  • Show specific points or rewards customers would have earned from past purchases to create tangible value demonstration.
  • Target customers after meaningful purchase milestones (2+ orders, high spending) when loyalty value is most apparent.
  • Include retroactive point crediting for recent purchases to provide immediate program value upon joining.

Loyalty Program Invite Examples & Prompts

Channel Examples

Email
Subject: You've earned it — now unlock more! Body: Join our loyalty program and turn your purchases into rewards. See how many points you could've already earned. [Join & Start Earning]
WhatsApp
Copy
You could've earned [X] points! Join our loyalty program today and start turning your purchases into rewards [Link]

Automate with Zenie Prompts

Identifying qualified loyalty program candidates requires purchase history analysis and value calculation. With Zenie, you can automatically target high-value non-members and show personalized earning potential.

Segment Prompt

Segment users who qualify for loyalty program based on past purchase value or count ⧉

Copy
Journey Prompt

Invite qualified users to join loyalty program and tease points they could've earned. ⧉

Copy
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FAQs

Why are loyalty program invite campaigns effective for enrollment?

Loyalty program invite campaigns work because they demonstrate missed value through actual purchase history rather than hypothetical benefits. Marketers see higher enrollment rates when customers can see concrete points they would have earned from their existing spending patterns.

What purchase milestones should trigger loyalty program invitations?

eCommerce businesses should invite customers after 2-3 purchases or when spending reaches 150-200% of average order value. These milestones indicate genuine engagement and purchase intent that justifies loyalty program investment for marketers.

Should loyalty program invites include retroactive points for past purchases?

Yes, D2C brands should offer retroactive point crediting for recent purchases (30-90 days) to provide immediate program value. This gesture demonstrates goodwill while giving new members instant reward balance to engage with.

How should eCommerce brands present missed earning opportunities in invites?

Show specific point amounts customers would have earned rather than percentages or vague benefits. Concrete numbers like "You could've earned 500 points worth $25" create stronger motivation than generic loyalty program descriptions for marketers.

How do eCommerce businesses measure loyalty program invite success?

Track invitation-to-enrollment conversion rates, enrolled member lifetime value compared to non-members, program engagement rates from invited members, and overall loyalty program growth from targeted recruitment campaigns for marketers.